Aircall is hiring freshers for Technical Support Specialist if you are looking for full time remote role then this job is for you ,for this you need Strong problem-solving, decision-making, and critical-thinking skills.Common jobs is technology platform which provides latest job updates for freshers and experience professionals. Please check more about this Below:
What about the company ?
For sales and support personnel, there is a phone and communication platform called Aircall. It is a fully cloud-based voice solution that is dependable, simple to use, and linked with all CRMs as well as important business and conversational platforms including Salesforce, HubSpot, Intercom, Slack, Gong, and many others.
What is Company Name and Job Role ?
- Company name is Aircall and job role is Technical Support Specialist
Minimum Qualification Requirement?
- Any graduates
Which Branch and Batch are eligible for the job?
- Any batch and Any batch
How Much Salary ?
- Best in industry
Minimum Experience requirement ?
- Freshers/experience
Where is the job located?
- Pan India
What is the exact job Overview?
As a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall's customers across the globe. You will work directly with them to help solve complex technical and operational questions. As a Technical Support Specialist, you will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations and grow their business.
Whats is Roles & Responsibility?
- Receive and respond to escalated Customer cases regarding technical and functional questions or issues.
- Handle a variety of complex issues dealing with various platforms, operating systems, applications, integrations, inbound / outbound calling, caller ID, calling features, etc. Analyze, reproduce, and be part of the resolution.
- Assist the Frontline Support team to train them on some specific topics, and improve how the issues are escalated to the Technical Support team. Train the Customer Support Team about relevant subjects. Create and maintain internal documentation.
- Work closely with developers and product management colleagues to diagnose, understand and resolve issues. Mitigate risks in potential features, and bring best practices to Customer Support Team.
- Take ownership with internal and external stakeholders to define and resolve systemic issues, suggest product enhancements and eventual workarounds. Recommend and support the implementation of process improvements.
Skills set Required for this Job ?
- Basic understanding of telephony routing, including IVR, ACD, DTMF.
- Foundational understanding of the OSI model;Experience using and managing ticket-based enterprise workflow management systems, applying ITIL concepts. Familiarity with Zendesk and Atlassian products notability JIRA.
- Foundational knowledge about Operating Systems (Windows, Mac OS, Android, iOS).
- Ability to read, parse and manipulate various technical formats including XML, EDI and CSV.
- Familiarity with logging tools such as DataDog.
- Familiarity with reporting tools such as Looker.
- API knowledge, using Postman, SOAPui and Webhooks.
- Browser developer console troubleshooting and basic understanding of HTML.
- Comfortable with SQL.
- Experience with CRM tools such as Salesforce, Hubspot, Zoho, etc.
How can i Apply for this job?
- Click on the “Apply Here” button provided below. You will be redirected to the Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
Where can I apply ?
What is the selection process?
- Application screaming
- Written Test
- Technical Interview
- HR Interview
Frequently asked Questions:
1.Is Aircall going to hire in 2023?
- Of course, Aircall will be hiring a lot of graduates for their company's many positions in 2023.
2. Will the 2020 and 2021 batches of Aircall off campus drives?
- If you haven't begun your job yet, Aircall is still hiring for 2020, 2021, and 2022 as a fresher. It is the best place to start your professional career because you may learn more and find more chances here.
3.When is the last day to apply to Aircall ?
- Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
4.When will the Aircall Exam for the 2023 Recruitment take place?
- Once they have approved your application, Aircall will announce the exam date. Candidates who have been shortlisted will get test information through email
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