Infobip hiring freshers for customer support engineer

What about the company ?

Infobip is a global leader in Omni channel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience – all in a fast, secure and reliable way.

What is Company Name and Job Role?

• Company name is Infobip and job role is Customer support engineer 

Minimum Qualification Requirement?

• Any graduates 

Which Branch and Batch are eligible for the job?

• Any batch and  Any branch can eligible for this role

How Much Salary ?

• Best in industry 

Minimum Experience requirement ?

• Freshers 

Where is the job located?

• Pune, India 

Skills set Required for this Job?

• Provide Technical Customer Support 
• Act as a technical resource by providing technical assistance and post-sales support to customers (for the whole CPaaS and SaaS portfolio of products).
• Serve on the front lines by troubleshooting technical problems and resolving any kind of technical issues with desired quality and customer satisfaction standard.
• Perform platform and product troubleshooting.
• Ensure high-level of customer satisfaction 
• Respond to customer queries in a timely and accurate way in line with service level agreements.
• Identify customer needs and help customers use specific features and functionalities on Infobip Platform and Product portfolio.
• Manage expectations and proactively inform customers about technical incidents, delays in delivery and/or issues they are having with the Service.
• Contribute to internal improvement initiatives
• Create and update support related technical documentation, customer details and know-how, and share with all the teams and technical community.
• Share feature requests and provide customer and product usage feedback to Product Development.

What is the exact job summary?

Customer Support Engineer is skilled and independent engineering resource responsible for providing technical assistance and post-sales support. Engineer is expected to provide top-notch service while simultaneously improving overall customer service process. One is eligible for working with all client segments, depending on the Engineers experience and knowledge. Their job is to technically understand company’s product and service offering, so they can handle support requests within assigned group of products. They are empathetic, technically skilled problem solvers, with a curiosity for digging to the root of problems and offering solutions.

How can i Apply for this job?

• Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application form after verification.

Where can I apply ?

Apply here

What is the selection process?

• Online Written Test
• Technical Interview
• Managerial Interview
• HR Interview

Frequently asked Questions:

1.Is Infobip going to hire in 2023?

• Of course, Infobip will be hiring a lot of graduates for their company's many positions in 2023.

2. Will the 2020 and 2021 batches of Infobip off campus drives?

• If you haven't begun your job yet, Infobip  is still hiring for 2020, 2021, and 2022 as a fresher. It is the best place to start your professional career because you may learn more and find more chances here.

3.When is the last day to apply to Infobip?

• Although  Infobip did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.

4.When will the  Infobip Exam for the 2023 Recruitment take place?

• Once they have approved your application, Infobip will announce the exam date. Candidates who have been shortlisted will get test information through email

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